Insights

QBANK Future-proofs its solutions through a banking platform review

28 Oct 2020, MOQdigital

Service First, Financial Services

In the fiercely competitive finance sector, QBANK has always held the advantage of offering its hardworking members more than just comparable competitive rates; it offers the security that profits are ploughed back into the business to benefit members and their communities together with dedicated funding of socially responsible community partnerships. As Queensland’s member-owned bank for Police, Emergency Services and Government Employees, QBANK was faced with the challenge of keeping up with the big four of Australian banking, a feat that they have accomplished by putting its members first as part of their recent banking platform upgrade strategy. Their approach in this regard has been a testament to their commitment that profits are ploughed back into the business to benefit members and their communities together with dedicated funding of socially responsible community partnerships.  

QBANK’s recent banking platform review, supported by expert advice from Business Transformation Specialists MOQdigital was paramount to this future proofing effort. Upon recommendations from MOQdigital’s experienced team, QBANK reviewed their banking platform through the eyes of their staff and customers, using the information gathered from independent workshops and multi-layered engagement activities undertaken by MOQdigital. This helped them understand their platform’s then current functionality and what the next steps they needed to take were to offer the experience their customers expected. MOQdigital’s role was to scan the latest offerings in the market, including re-evaluating the existing platform’s functionality and help guide QBANK in selecting the best platform for member experience and operational efficiency.  

With MOQdigital working on the solutions, QBANK could focus on its primary objective - delivering support to its members who serve Queensland on a daily basis. The clear benefits that QBANK received from its partnership with MOQdigital were decreasing the time and money outlays on expensive upgrades or migrations and ensuring the banking platform would be future proofed. For more more information, download our full case study here. 

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