Insights

Microsoft Teams Change Management Adoption

18 Apr 2019, MOQdigital Marketing

Future Workplace

Copy of MOQdigital Jan - Mar II (33)Changing from one system to another can cause a lot of stress for companies. Regular activities that have become routine become disrupted, and well-known systems are replaced with something new. While this new way might be better, brighter, and more productive for your business – the change can be a significant stumbling block for all involved. Business leaders need to consider this when anticipating changes – such as implementing Microsoft Teams across their organisations. 

Why Teams?
Microsoft Teams is an intelligent communication tool for companies – and is a great application for those seeking to make the most of a future workplace. Teams centralises multiple tools on an easy to manage interface, giving businesses the opportunity to:

  • Manage Documents with Sharepoint/OneDrive
  • Collaborate with Voice, Video, and Live Document Sharing
  • Communicate with effective Telephony Services and Voice Mail
  • Utilise Artificial Intelligence to optimise usage and management across networks

However, while the benefits of Teams are numerous, and its ability to leverage success obvious in those businesses actively using it, it is still a big change for workplaces. Employees need to be given time and training to master their new tools and processes, and a good change management strategy is at the core of this.

The Strategy
The first step of any change management adoption strategy is to involve the entire workforce. Business leaders know why they are making a change, but their reasoning should be shared through the ranks to make adoption appropriate and well accepted by all involved. Companies should:

  • Explain why the change is taking place
  • What its impact will be on the company’s entire digital strategy
  • What systems and operations will be affected
  • What benefits it will bring
  • How the new solution will contribute positively to the company’s overall vision

By building a clear what, when, where, and why, business leaders not only help improve adoption rates, but they also ensure that their workforce remains at the heart of their digital transformation. At the end of the day, employees are the ones who will be using Microsoft Teams and implementing an intelligent communication tool needs to be perceived as a solution that will facilitate their work, optimise their communication, facilitate teamwork, and improve productivity.

Resistance to change should be anticipated, but is made greater if changes to work habits are not sufficiently considered during the planning phase of Teams adoption. All planning should consider what current training and practices already exist in the workplace so that appropriate training and adoption plans can be implemented across all departments. It is vital that business leaders inform their workforce of what is changing and why, and then take the time to help their teams learn, adopt, and implement Microsoft Teams as a team.

Teamwork
Implementing a high-value intelligent communication tool is an asset for modern businesses. Future workplaces are facilitated by the benefits of Microsoft Teams, experiencing improved productivity and efficiency across all business areas. However, the success of implementation rests heavily with how change management is adopted across the workplace.

If you want to learn more about how to implement digital solutions effectively in your workplace click the link below to book your free Microsoft Teams Assessment. 

Book your Microsoft Teams Assessment