With a heritage that draws on more than 160 years’ experience and a diverse group of vertically integrated businesses, Laing O’Rourke has helped forge cities, communities and economies. A global engineering enterprise, the business has enjoyed more than 50 years of involvement in Australian construction and infrastructure including more than a decade under the Laing O’Rourke banner. The Australia hub consists of a diverse project portfolio that spans across Australia, Hong Kong and New Zealand.
Their Business Challenge
With main offices in Perth and Brisbane, but running offices across the globe in countries like Canada, the United Kingdom and Saudi Arabia, Laing O’Rourke were faced with the challenge of recruiting full-time employees with unique skill sets to work around the clock to account for time zone differences between sites. Adding to their challenge was the need to balance their costs with the increasing need for niche skillsets within their IT team. As the business became more reliant on their IT capabilities, Laing O’Rourke identified a need to increase the number of full-time employees in the IT services team. Further to this, the heightened patching requirements in their modernising world required full-time management that needed to be delivered outside of Australian and UK business hours.
Additionally, access to Laing O’Rourke’s backend servers for patching and routine maintenance could only be performed after business hours when the users weren’t accessing the systems. While fully automated patching is an option for a large number of systems, it presented an issue by delaying feedback on issue resolution which had to be reported back the next morning.
Laing O’Rourke had an existing relationship with MOQdigital for approximately seven years and reached out for our expertise to provide a solution to innovate their technical skill sets and associated processes.
MOQdigital’s solution to streamline the processes of Laing O’Rourke was the implementation of a Virtual Team model to improve efficiency and diversify skill sets. This also allowed Laing O’Rourke to be covered on all bases around the clock by increasing their technical expertise and, helping to reduce their costs without hiring on-site personnel.
A dedicated virtual IT services team was set up in Sri Lanka by MOQdigital as a complete extension of their existing teams. As of 2020, this virtual team now stands at 15 virtual employees across both Laing O’Rourke’s sites in Australia and the UK. This allowed Laing O’Rourke to maintain their IT capabilities for a longer period of time in the day, providing support during the five and a half hour time difference covering Australia’s out of business hours.
Increasing Coverage and Skillsets
MOQdigital has successfully added to Laing O’Rourke’s skill stack by utilising the Virtual Team in Sri Lanka to scale operations within its existing infrastructure. The remote employees are hired for a cost-effective market rate, allowing the organisation to minimise costs, improve productivity and automate company processes by completing tasks across various time zones with a virtual model. If you would like to learn more about this project, you can read our case study here. If you would like to learn about how MOQdigital can assist you on your digital transformation journey, please get in touch below.