Direct Routing and Microsoft Teams

04 Apr 2019, MOQdigital Marketing


Copy of MOQdigital Jan - Mar II (26)On June 28, 2018, Direct Routing became generally available with Microsoft home System Direct Routing. This allows companies to choose their telecom provider and enable their users to make and receive calls in Microsoft Teams, giving business leaders the opportunity to start planning, deploying, and reaping the benefits of Direct Routing solutions across their organisation. This is a great asset to companies, especially since Microsoft Teams is the fastest growing app in Microsoft History with:

  •  Over 329,000 organisations using Teams
  • Along with 87 Fortune 100 Companies
  • 44 supported languages

What is Direct Routing?

Direct Routing allows businesses to choose their telecom provider. With direct routing, local phone carriers and voice aggregators receive a second chance to compete for voice minutes. This will enable companies to save money on phone bills by increasing competition, as well as opportunity in the market. It is a win-win situation for carriers and end users, and it is expected that other collaboration platforms will quickly follow this example by unbundling voice from the rest of their offerings.

Two primary approaches can be considered; a customer deployed scenario and a partner-hosted scenario:

  • Customer Deployed: There are three key elements to this scenario. Businesses should have Office 365 with phone system enabled, session border controllers from certified partners, and trunks from voice providers. This solution is ideal for those who want to manage their infrastructure on premises.
  • Partner Hosted: This scenario is ideal for joint customers who want a hosted architecture option. This allows for hosted SBCS and additional management capabilities, along with other services. 

The Benefits of Direct Routing

The benefits for Direct Routing are substantial for companies engaging with and emerging into a digitally saturated market. Not only does it allow for improved communication, collaboration, and productivity, but it also gives business leaders the opportunity to cut costs and engage with an architecture that they can leverage both now and well into the future.

Users can choose providers for teams and voice providers, which can enable up to 50% savings on calls. It is expected that this feature will be permeant thanks to Microsoft fighting hard with other apps, such as Slack and Facebook, for unified communication and collaboration markets. Direct routing also helps Microsoft users scale geographically faster than ever before thanks to leveraging from local providers, and both customer and partner solutions will receive continued and improved support for escalating calls, media bypass, and enhanced trunk support.

Your Journey

If you are eager to begin utilising direct routing, or simply want to find out more – contact MOQdigital today. As a Microsoft Gold Partner and leaders in Digital Transformation, we can help you make the most out of your Future Workplace.