Brisbane Catholic Education (BCE) is a learning community of all involved in diocesan Catholic schools and the staff of the Brisbane Catholic Education Office. With 146 schools, Brisbane Catholic Education provides quality teaching and learning outcomes for approximately 76,000 Prep to Year 12 students.
BCE schools are shaping lives, nurturing individuals, and encouraging each student to realise their full potential. Through its partnerships with parents, governments, and the community, it is providing social responsibility, self-discipline, and Christian values for all its students and nurtures and supports the community in their faith journey.
Support services for educators must be delivered around the clock to support the work patterns of teaching staff. Student records are updated from the classroom or the teacher’s home and must be available when required by staff. This posed a challenge for BCE’s IT administrators because much of their time was consumed performing low level tasks to keep hardware and applications operational. This reduced the team’s ability to add more value to service delivery and proactively support the stakeholders.
The option to employ a specialist Database Administrator (DBA) was out of the question because of expense and staffing limitations. MOQdigital was contracted to provide a viable alternative.
Collaborating closely with the BCE administrators, MOQdigital’s analysts reviewed the organisation’s environment to learn how improvements to uptime, processes, analytics, and reporting would deliver a better return on their Business Intelligence investment. Tighter integration with BCE’s legacy infrastructure was also needed to incorporate the different services more seamlessly. MOQdigital’s Virtual DBA service was chosen because it would meet the demands of the business and could quickly fix the performance and service level challenges administrator’s faced. To maintain the Service Level Agreements, MOQdigital’s DBmonitor offered around the clock monitoring and incident management. This ensured that any issues were rapidly investigated and resolved without requiring BCE staff intervention.
MOQdigital’s engineers are considered trusted advisers and team members. They offered extensive skills and experience in optimising BCE’s complex Microsoft platform to deliver maximum performance. The database provides the SQL Server engine for BCE’s Dynamics AX and one of the world’s largest SharePoint implementations. Because of MOQdigital’s reputation, they often collaborate on pre-release features and have helped BCE with enhancements to their Virtual environment and application integration with VMWare. MOQdigital’s consultants also spend a day a week consulting, troubleshooting incidents and fine-tuning SharePoint integration. MOQdigital’ role also encompassed staff mentoring, as well as enhancing BI Dashboards and visualisations to meet BCE’s exacting requirements.
BCE’s IT administrators found that managing multiple complex database systems was consuming inordinate amounts of their time. The minutiae of overseeing and maintaining system operations demanded constant attention. Staff were kept too busy keeping their applications at peak performance and lacked the time to glean insights from the data and present it in a meaningful way to teachers and school management. They partnered with MOQdigital to help them manage their systems and maintain optimal performance on the SQL Server database that powers the second largest SharePoint implementation in the southern hemisphere. The IT departments time is now spent adding value to the business by analysing and transforming the data in ways that helps deliver better student outcomes.