QBANK

"With MOQdigital taking up the role of talking in depth to the people that use it, our staff and customer facing teams, it helped us to gain invaluable insights that informed our decisions”

Trevor McNamara Head of Technology and Transformation, QBANK

QBANK is a member-owned bank created by police officers over 50 years ago. Today, QBANK proudly serves more than 25,000 Queensland members across Police, Emergency Services and Government departments. QBANK’s vision is to enrich the community as their financial partner of choice and strives to deliver exceptional personal service and financial wellbeing to those who protect and serve the community. 
QBANK’s focus is on meeting their members’ unique financial needs with competitive products and services. 
Their purpose and affinity with the police, emergency services and government communities sets them apart from others in the financial services industry. 

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Business Challenge

QBANK is always working to future proof its technology offering and ensure compliance with the regulatory environmentTo that end, QBANK wanted to undertake a review of their Banking Platform, accounting for common operational challenges like data management, banking platforms, navigating successful regulatory compliance all the while providing competitive product offerings and services 

 QBANK wanted to understand the platform’s current functionality and what they needed to do to offer the experience their members expect, as well as ensure ongoing regulatory compliance.  

Solution

MOQdigital conducted a consultancy to review the core banking system with a view to a potential upgrade or replacement project.    

In conducting the project MOQDigital:  

  • Conducted review with CEO and Head of technology to assess the potential project.  
  • Conducted business value assessment of the current platform through stakeholder workshops.  
  • Gathered and documented functional requirements for the ideal core banking system.  
  • Conducted a principles-based vendor scan to identify potential solution vendors.  
  • Develop and issue a Request for Information to potential vendors.  
  • Analyse solution benefits vs delivery timeframes, indicative costs and project scope.  
  • Develop and present recommendations to the QBANK Board.  

Summary

QBANK reviewed their banking platform through the lens of our staff and customers, using the information gathered from independent workshops and multi-layered engagement activities undertaken by MOQdigital.  This helped them to understand the platform’s current functionality and what they needed it to do for them to offer the experience their members expect and ensure ongoing regulatory compliance.  The information achieved has been invaluable to their executive team making decisions on the direction of our banking platform solution 

MOQdigital Expertise

Industry

  • Banking


Outcomes

  • Re-evaluate Banking Platform 
  • Improve Member Experience 
  • Meet Compliance Standards 
  • Understand current functionality 
  • Refine operational efficiency 
  • Reduce ongoing costs, 

Specialisation

  • Strategy Development 
  • Business Analysis 
  • Banking and Finance 
  • Market Analysis 
  • Stakeholder Engagement 
  • Executive and Board Engagement