Voice & Collaboration - Consultant - Colombo

14 May 2020, MOQdigital

Colombo, Sri Lanka, Sri Lanka

About MOQdigital:

At MOQdigital, we don’t believe in doing things the same way because that’s how it’s always been done. Our people treat complex problems with transparency, creativity and ingenuity – that’s what sets us apart. We’re problem solvers and believe it should be easier for businesses to get the most out of their technology investments.

We believe in 5 key values:

  1. Take ownership and have initiative

  2. Genuine concern about the welfare of others

  3. Value a growth mindset

  4. Be open, honest and polite

  5. We’re fixers – not finger pointers

MOQdigital is growing and we are on the lookout for an experienced Voice & Collaboration Consultant to join our Colombo team.

 About the role:

We are seeking for a Voice and Collaboration Consultant specialized in Voice technologies who is a driven high achieving individual, with a passion for technology and be a true team player. In this role you will be is responsible for providing technical leadership & support for technically high complex Voice related issues of MOQdigital and its clients.

The role will be delivered from our centre of excellence in Colombo during Australian business hours.

In this role your main tasks will include:

  • Providing technical guidance and/or leadership to fellow Voice Engineers and work with the business to build strong ties between the teams and customers.

  • Taking ownership and solving cases escalated across all customers

  • Building and maintaining client relationships by providing smart technical solutions

  • Documenting and reviewing knowledge base (Confluence) articles on problem resolution

  • Adhering to ITIL processes such as Change Management, Incident Management, Problem Management and Major Incident

  • Preparing Post Incident Review documentation for major incidents.

  • Assisting with customer facing queries, technical reporting, or client interactions.

  • Developing system checks and affiliated reports at initial transition and the quality assurance of those system checks & reports.

  • Developing patching schedules during initial transition of new clients.


What we believe you will need to succeed:

  • Tertiary qualification in Information Technology or relevant industry experience

  • Minimum 6 years of experience working on enterprise networks in L3 type of work or equivalent industry knowledge (4 years’ experience post CCNA/CCNP – Collaboration if possible)

  • Experience working with Cisco Voice Collaboration systems such as CUCM, UCCX, IMP, CUC and Cisco WebEx

  • knowledge or experience on MS Collaboration solutions such as Skype for Business/Lync, MS Teams, Polycom VC.

  • Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, Wireshark, network tools (SNMP, NetFlow. Etc)

  • Wireless related experience on industry leading products such as Cisco AP’s/WLC and Aruba.

  • Understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)

  • Understanding of Security technologies such as Firewall/IPS, VPN, & Cryptography on industry leading products such as Cisco, PaloAlto, Sophos & SonicWall.


As a success oriented person you will benefit from:

  • Career development working with latest technology

  • Flexible working conditions

  • Health and well-being program

  • Shift loading for working Australian business hours

  • Reward and recognition program

  • International travel opportunities

If you are interested in applying for this role please send your cover letter and CV to