Senior Network Engineer - Escalations (Voice) - Colombo

22 Mar 2021, MOQdigital

Colombo, Sri Lanka, Sri Lanka

About MOQdigital:

At MOQdigital, we don’t believe in doing things the same way because that’s how it’s always been done. Our people treat complex problems with transparency, creativity and ingenuity – that’s what sets us apart. We’re problem solvers and believe it should be easier for businesses to get the most out of their technology investments.

We believe in 5 key values:

  1. Take ownership and have initiative

  2. Genuine concern about the welfare of others

  3. Value a growth mindset

  4. Be open, honest and polite

  5. We’re fixers – not finger pointers

About the role:

We are seeking for a Senior Network Engineer - Escalations, specialised in Voice technologies, who has  a passion for technology and a great team player. In this role you will be is responsible for providing technical leadership & support for technically high complex Voice related issues of MOQdigital and its clients.

Key Responsibilities:

  • Providing technical guidance and/or leadership to fellow Voice Engineers and work with the business to build strong ties between the teams and customers.

  • Taking ownership and solving cases escalated across all customers

  • Building and maintaining client relationships by providing smart technical solutions

  • Documenting and reviewing knowledge base (Confluence) articles on problem resolution

  • Adhering to ITIL processes such as Change Management, Incident Management, Problem Management and Major Incident

  • Preparing Post Incident Review documentation for major incidents.

  • Assisting with customer facing queries, technical reporting, or client interactions.

  • Developing system checks and affiliated reports at initial transition and the quality assurance of those system checks & reports.

  • Developing patching schedules during initial transition of new clients.

Required Background and Skills Set:

  • Tertiary qualification in Information Technology or relevant industry experience

  • Minimum 6 years of experience working on enterprise networks in L3 type of work or equivalent industry knowledge (4 years’ experience post CCNA/CCNP – Collaboration if possible)

  • Experience working with Cisco Voice Collaboration systems such as CUCM, UCCX, IMP, CUC and Cisco WebEx

  • knowledge or experience on MS Collaboration solutions such as Skype for Business/Lync, MS Teams, Polycom VC.

  • Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, Wireshark, network tools (SNMP, NetFlow. Etc)

  • Wireless related experience on industry leading products such as Cisco AP’s/WLC and Aruba.

  • Understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)

  • Understanding of Security technologies such as Firewall/IPS, VPN, & Cryptography on industry leading products such as Cisco, PaloAlto, Sophos & SonicWall.

Why you should apply?

  • Career development working with latest technology

  • Flexible working conditions

  • Health and well-being program

  • Shift loading for working Australian business hours

  • Reward and recognition program

  • International travel opportunities

If you are interested in applying for this role please send your cover letter and CV to: